The payment processing landscape has been a competitive one for quite some time now. One area where this competition is particularly intense is in the world of card processing terminals. Two of the biggest players in this arena are Verifone vs Ingenico.
These two organisations offer a wide range of products and services, designed to suit businesses of all sizes and types. However, when it comes to choosing between the two, which is the better option?
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In this article, we aim to answer that question by comparing Verifone and Ingenico across a variety of parameters.
Verifone vs Ingenico
| Parameters | Verifone | Ingenico |
|---|---|---|
| Company Origins | Founded in 1981 in Hawaii | Founded in 1980 in France |
| Popular Product Range | Vx series, Engage series | Tetra series |
| Payment Method Compatibility | EMV chip & pin, contactless, mobile payments (Apple Pay, Google Pay) | EMV chip & pin, contactless, mobile payments (Apple Pay, Google Pay) |
| Peripherals and Accessories | Receipt printers, cash drawers, etc. | Receipt printers, cash drawers, etc. |
| Interface | User-friendly with touchscreen options | User-friendly with smooth navigation |
| Security Standards | Compliant with PCI DSS requirements, supports point-to-point encryption and tokenisation | Compliant with PCI DSS requirements, supports point-to-point encryption and tokenisation |
| Customer Support | Online knowledge base, live chat, email, phone support, on-site support for larger businesses | Online resources, dedicated support line |
| Pricing | Variable based on model and features, offers lease and purchase options | Variable based on model and features, offers lease and purchase options |
Please note, actual pricing can vary based on the specific business needs, the chosen terminal model, and the features it includes. Therefore, it’s advised to contact both providers for the most accurate and up-to-date pricing information.
Company overview – Verifone vs Ingenico
Both Verifone and Ingenico have a long-standing history in the payment processing industry. Verifone, founded in 1981 in Hawaii, has grown to become one of the world’s largest providers of card payment solutions. Ingenico, a French company established in 1980, has likewise expanded its reach to become a global leader in seamless payment.
While both companies share a similar history and global footprint, they are characterised by their distinctive approaches to payment processing.
Verifone has always put a strong emphasis on innovation and customer service, while Ingenico focuses on reliability and security. However, both companies strive to provide high-quality, scalable solutions for businesses.
Product range and compatibility
Verifone boasts an extensive range of payment terminals, including countertop, portable and mobile solutions.
Their product line includes the Vx series, which are hard-wearing and reliable, and the newer Engage series, which offer a touchscreen interface and advanced connectivity options.
These devices are compatible with all major payment types, including EMV chip & pin, contactless, and mobile payment methods like Apple Pay and Google Pay.
Ingenico’s product portfolio is equally comprehensive, encompassing desktop, wireless and mobile terminals.
Ingenico’s Tetra series is especially popular, offering a smooth user experience and a high level of versatility. Like Verifone, Ingenico’s terminals are compatible with a variety of payment methods.
Both Verifone and Ingenico offer a range of accessories and peripherals, including receipt printers and cash drawers, allowing businesses to create a complete point-of-sale system.
Ease of use
When it comes to ease of use, both Verifone and Ingenico score highly. Their payment terminals are designed with the end-user in mind, featuring intuitive interfaces and clear instructions. Moreover, both companies offer strong customer support to help resolve any issues that might arise during the setup or use of their products.
Security features
Security is a top priority for both Verifone and Ingenico. They adhere to the highest standards of payment security, ensuring that all transactions processed through their terminals are safe and secure.
Their devices are compliant with the latest Payment Card Industry Data Security Standard (PCI DSS) requirements and support advanced security features like point-to-point encryption and tokenisation.
Customer support and service
Verifone offers a robust customer support system, with a comprehensive online knowledge base, live chat, email and phone support. They also provide on-site support for larger businesses, helping to ensure that any issues are quickly and effectively resolved.
Ingenico also offers strong customer service, with a range of online resources and a dedicated support line. However, some customers have reported that Ingenico’s customer service can be slower and less responsive than Verifone’s, particularly when it comes to resolving more complex issues.
Pricing
In terms of pricing, both Verifone and Ingenico offer competitive rates. The cost of their payment terminals can vary depending on the specific model and features, but both companies strive to offer value for money.
Additionally, they offer flexible pricing plans, including lease and purchase options, to suit different business needs and budgets.
Conclusion – Verifone vs Ingenico
In the final analysis, both Verifone and Ingenico offer high-quality, secure and user-friendly payment processing solutions.
The choice between the two will largely depend on your specific business needs, budget, and personal preference.
It is recommended to thoroughly evaluate the features, benefits, and potential drawbacks of each before making a decision.
No matter which you choose, you can be confident that both providers offer reliable and efficient tools to streamline your payment processes.
FAQ
Both Verifone and Ingenico cater to a wide range of businesses, from small and medium enterprises to large corporations, across various industries.
Yes, both Verifone and Ingenico terminals are compatible with popular mobile payment methods like Apple Pay and Google Pay.
Yes, all modern Verifone and Ingenico terminals support contactless payment options.
Verifone and Ingenico adhere to PCI DSS requirements and offer advanced security features like point-to-point encryption and tokenisation.
Both Verifone and Ingenico offer comprehensive customer support, including online resources, live chat, email, and phone support. Verifone additionally offers on-site support for larger businesses.
Yes, both Verifone and Ingenico can be integrated with a wide range of existing POS systems. However, compatibility should be verified for each specific case.
Verifone and Ingenico terminals are built for longevity, designed to withstand heavy usage in busy retail environments.
Yes, both Verifone and Ingenico support multi-currency transactions, making them suitable for businesses with international customers.
While Verifone and Ingenico share many similar features, they differentiate in terms of specific product design, customer service, and certain technical aspects. It’s recommended to evaluate each according to your specific business needs.
Both companies provide detailed user manuals for terminal setup. Additionally, their customer service departments are available to provide support if needed.
Yes, both Verifone and Ingenico offer manufacturer’s warranties on their products, but the terms can vary. It’s recommended to check the warranty information for each specific model.
While primarily designed for physical card or contactless payments, certain Verifone and Ingenico models can be integrated with online payment gateways.
Both Verifone and Ingenico regularly release software updates for their terminals to ensure security, add new features, and improve performance.
Yes, both Verifone and Ingenico provide flexible pricing plans, which include lease options for their equipment.
Yes, Verifone and Ingenico terminals accept all major credit and debit cards, including Visa, Mastercard, American Express, and Discover.
Both Verifone and Ingenico have extensive online resources to troubleshoot common issues. If further assistance is needed, their customer support teams are ready to help.
Yes, both companies provide guidance and training resources for their products, ensuring your team can use the terminals effectively.
Certain models of Verifone and Ingenico terminals offer interface customisation to suit your business’s unique needs.
The Verifone Vx series and Engage series, as well as the Ingenico Tetra series, are among the most popular models from these providers.
Both Verifone and Ingenico are compliant with global data privacy regulations and employ stringent measures to ensure the privacy and security of transaction data.