In the ever-expanding digital world, selecting the right payment processing provider is a crucial decision for businesses of all sizes. This decision can significantly impact not only your day-to-day operations but also the satisfaction of your customers. Today, we will look at two leading contenders in the market: Dojo vs SumUp.
This detailed comparison should help you make an informed decision about Dojo vs SumUp based on your business’s unique needs.
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Dojo vs SumUp
| Feature/Service | Dojo | SumUp |
|---|---|---|
| Transaction Fee | Varies based on contract terms | Flat 1.69% per transaction |
| Contract Terms | 12-48 months | No contract commitment |
| Payment Processing Time | Next business day | 2-3 business days |
| Customer Support | 24/7 via phone, email, and live chat | Monday-Saturday via phone and email |
| POS Integration | Wide range of POS systems | Limited compatibility |
| Mobile Payments | Supported | Supported |
| Online Payments | Supported, with online gateway | Limited integration |
| Card Reader Cost | Varies based on contract terms | One-off cost |
| Setup Fee | Varies based on business specifics | None |
| Contractual Commitment | Yes, typically 12-48 months | No contract commitment |
| PCI DSS Compliance | Yes | Yes |
| Refund Processing | Supported | Supported |
| Reporting Features | Comprehensive | Comprehensive |
| Virtual Terminal | Available, may require additional fee | Available, may require additional fee |
| Next Day Settlements | Yes | No |
| Monthly Fee | Yes, varies based on contract terms | None |
Please note: As pricing, features, and terms can change, it’s important to directly consult with each provider to ensure the most accurate and up-to-date information.
Overview of Dojo and SumUp
Dojo – Flexible and modern payment solutions
Dojo, a part of the Paymentsense family, is a UK-based payment processor known for its secure and flexible solutions.
They offer a wide range of products and services, including card machines, portable card readers, and online payment gateways. Dojo’s payment solutions are designed to seamlessly integrate with various e-commerce platforms and point-of-sale (POS) systems, providing a streamlined payment process for both in-store and online businesses.
SumUp – Simplified payment solutions for small businesses
SumUp, a European mobile point-of-sale (mPOS) company, offers affordable and straightforward payment solutions, predominantly to small businesses.
With SumUp, businesses can accept a range of payment types, including contactless cards, mobile payments, and traditional chip and PIN transactions.
Their card reader is compact and user-friendly, and their mobile app makes it easy to manage transactions on the go.
Pricing and transaction fees
Dojo: competitive pricing with contract commitments
Dojo offers a competitive pricing structure, although the exact costs can vary depending on the specifics of your business.
Their pricing model includes a monthly fee and transaction fees. Typically, the transaction fees are a small percentage of the transaction amount, plus a fixed cost per transaction.
Notably, Dojo operates on a contractual basis, usually requiring businesses to commit for a certain period.
SumUp: straightforward pricing without contract commitments
On the other hand, SumUp offers a straightforward pricing structure.
Businesses pay a one-off cost for the card reader, and then a fixed percentage fee per transaction, regardless of the card type or where it’s issued.
Importantly, SumUp doesn’t require a monthly fee or a contractual commitment, making it a more flexible option, particularly for smaller businesses or those with variable sales volumes.
Payment processing times
Dojo – Next-day settlements
A standout feature of Dojo is their next-day settlement offering.
This means that payments taken on one day are deposited in your bank account by the next business day.
This can significantly improve cash flow for businesses.
SumUp – Longer payment processing times
In contrast, SumUp typically deposits payments in your bank account within 2-3 business days after the transaction is processed.
For businesses that need quicker access to funds, Dojo may be a better fit.
Customer service and support
Dojo – Comprehensive support with dedicated account managers
Dojo takes pride in its customer service and provides comprehensive support to its customers.
Each Dojo customer is assigned a dedicated account manager, and the company offers 24/7 support via phone, email, and live chat.
Additionally, Dojo’s online Help Centre provides a wealth of resources for troubleshooting common issues.
SumUp – Reliable support with limited hours
SumUp also offers reliable customer support, albeit with limited hours.
Their support team can be reached via phone or email from Monday to Saturday, which may be a disadvantage for businesses requiring round-the-clock support.
Compatibility and integration
Dojo – Seamless integration with leading POS systems
Dojo provides seamless integration with many popular POS systems and e-commerce platforms, offering a wide range of compatibility.
This is ideal for businesses that are already using or plan to use a POS system or an online store.
SumUp – Limited integration but high portability
While SumUp’s integration capabilities are more limited, their mPOS solution is highly portable and user-friendly.
It is particularly useful for businesses that need to accept payments on the move, such as market stalls, pop-up shops, or mobile services.
Security
Both Dojo and SumUp offer high-security standards and are fully compliant with the Payment Card Industry Data Security Standard (PCI DSS). Dojo further distinguishes itself with its state-of-the-art security platform, Dojo Shield, providing an extra layer of protection to transactions.
Conclusion – Dojo vs SumUp
The choice between Dojo vs SumUp ultimately depends on your business’s unique needs.
Dojo’s next-day settlements, dedicated customer service, and wide-ranging integration make it an appealing choice for larger businesses or those with high transaction volumes.
On the other hand, SumUp’s simplicity, no-commitment approach, and ease of use make it a particularly fitting choice for smaller businesses or those just starting to accept card payments.
Remember, the right payment processing provider is one that complements your business model, fits within your budget, and provides a smooth and secure payment experience for your customers.
Whichever provider you choose, ensure it aligns with your current needs and can scale with your business as it grows.
FAQ – Dojo vs SumUp
Dojo’s contracts typically run for 12 to 48 months, depending on your business’s needs and negotiation.
Most likely, yes. Dojo integrates with many popular POS systems. However, it’s best to check with their customer service to confirm compatibility with your specific system.
Dojo caters to businesses of all sizes, across various sectors, including retail, hospitality, professional services, and more.
Yes, Dojo offers online payment gateways that can integrate seamlessly with various e-commerce platforms.
Yes, Dojo offers payment solutions that allow businesses to accept mobile payments.
As of June 2023, SumUp charges a flat rate of 1.69% per transaction in the UK.
No, SumUp operates without contractual commitments. You simply pay for the card reader and then a fixed percentage per transaction.
SumUp’s integration capabilities are more limited than Dojo’s, so it may not integrate with all e-commerce platforms. It’s recommended to check with their customer service for your specific needs.
Yes, SumUp is ideal for mobile businesses like pop-up shops, market stalls, or mobile services, thanks to its portable and user-friendly card reader.
SumUp is a particularly good fit for small businesses, independent retailers, and service providers, although it can be used by businesses of all sizes.
Yes, both Dojo and SumUp offer customer support, but their availability differs. Dojo provides 24/7 support, while SumUp’s support is available from Monday to Saturday.
Yes, both Dojo and SumUp are fully compliant with the Payment Card Industry Data Security Standard (PCI DSS), ensuring secure card transactions.
Yes, both providers allow you to process refunds through their systems, but the refund policies and procedures may differ.
Yes, both providers offer solutions that can accept contactless card payments and mobile payments.
Both Dojo and SumUp support a wide range of currencies. It’s recommended to check with their customer service for specifics related to your business.
Dojo typically requires a setup fee, which may vary depending on your business. SumUp charges a one-off cost for the card reader but doesn’t have a setup fee per se.
Both providers offer comprehensive reporting features, allowing businesses to track and manage transactions, monitor sales, and generate financial reports.
Yes, both Dojo and SumUp are available in multiple countries. However, transaction fees, features, and services may vary depending on the region.
Both Dojo and SumUp can accept a wide range of credit and debit cards, including Visa, Mastercard, and American Express.
Both providers offer virtual terminal solutions, allowing businesses to accept payments over the phone. This feature may require an additional setup or usage fee.