Opayo, formerly known as Sage Pay and currently owned by Elavon, stands as one of the leading payment service providers in the UK. This article aims to offer an exhaustive overview of the company, diving deep into its service offerings, pricing structure, customer reviews, and other essential aspects pertinent to UK business owners.
Headline numbers
- Over 50,000 businesses using Opayo services
- Facilitates multi-currency transactions
- Payment acceptance rate of 97%
- Advanced fraud prevention tools
- PCI DSS Level 1 compliant
- Owned by Elavon, a subsidiary of U.S. Bancorp
Key information
| Founded | 2001, Newcastle, England |
|---|---|
| Website URL | www.opayo.co.uk |
| Phone number | 0191 313 0299 |
| FSCS protected? | No |
| FCA regulated? | Yes |
Pros and cons of Opayo
Pros
- High payment acceptance rate
- Offers a variety of payment options including cards, online payments, and mobile payments
- Strong customer service with 24/7 availability
- Advanced security measures, including PCI compliance and fraud screening
- Detailed reporting and analytics
Cons
- May be costly for small businesses
- Limited customisation capabilities
- The interface could be more user-friendly
Opayo products and services
Online payments
Opayo’s online payment gateway is a secure platform that enables businesses to accept payments over the Internet. It offers seamless integration with popular e-commerce platforms like Shopify, Magento, and WooCommerce, making it an ideal choice for online retailers.
Featured pro tools
- Supports over 25 currencies
- Real-time reporting available through a dedicated dashboard
- Fraud prevention features such as 3D Secure
- Capable of processing thousands of transactions per minute
Costs and fees
- Monthly fee: £20.00
- Transaction fee: 10p per transaction
- No setup fees
- Optional features may incur additional costs
Face-to-face payments
Opayo offers robust POS terminal solutions for businesses that require in-person payments. The terminals are equipped with state-of-the-art technology to support EMV chip and PIN, as well as contactless payments through NFC technology like Apple Pay and Google Wallet.
- EMV and NFC compatible
- Quick on-the-spot settlement often within seconds
- Terminals can be either countertop or mobile for greater flexibility
- Battery life designed to last an entire business day for mobile options
Costs and fees
- Monthly terminal rental: £15.00 per terminal
- Transaction fee: 1.5% per transaction
- Setup fee: Variable, depending on requirements
Mobile payments
Opayo’s mobile payment solution offers a dedicated app, allowing businesses to accept payments on the go. Whether you’re operating a food truck, or you’re a tradesperson visiting client locations, this option is designed for flexibility.
- Supports Android and iOS
- Integrates with leading shopping carts for seamless operations
- Offers inventory tracking and real-time reporting features
- Advanced encryption to ensure the safety of transactions
Costs and fees
- Monthly fee: £10.00
- Transaction fee: 1.2% per transaction
- No setup fee, but a fee for the card reader may apply
- Additional features may come at an extra cost
With this enhanced detail, businesses should find it easier to gauge which of Opayo’s services are the most suitable for their specific needs.
From robust online gateways to flexible point-of-sale solutions, Opayo offers a range of products designed to simplify the payment process, albeit with a fee structure that might be more suitable for medium to large enterprises.
Opayo reviews
| Source | Rating |
|---|---|
| TrustPilot | 4.5 out of 5 |
| Google Reviews | 4.2 out of 5 |
| Reviews.io | 3.9 out of 5 |
| Average | 4.2 out of 5 |
Alternatives to Opayo
Additional considerations
- Contract length: Pay attention to the contract term and any termination fees.
- Integration: Ensure that Opayo can be easily integrated with your existing business systems.
- Customer service: Read reviews and perhaps speak to other businesses about their experiences with Opayo’s customer service.
Opayo company history
Founded in 2001 as Protx, the company rebranded as Sage Pay in 2006 following its acquisition by The Sage Group.
In 2019, Elavon acquired the company and it was subsequently renamed Opayo. It has continued to grow, facilitating secure payments for businesses across various industries.
FAQ
Opayo can process online, face-to-face, and mobile payments.
Yes, Opayo is regulated by the Financial Conduct Authority.
Opayo is PCI DSS Level 1 compliant, ensuring the highest level of security.
The fees vary based on the type of service you opt for.
Yes, Opayo supports transactions in multiple currencies.
No, Opayo is not protected by the Financial Services Compensation Scheme.
Opayo offers 24/7 customer service to resolve any issues.
Yes, Opayo has advanced fraud prevention measures in place.
Opayo offers multiple integration options, though some businesses find it less flexible compared to other platforms.
Opayo offers limited customisation options.
Yes, Opayo provides detailed reporting and analytics to help you understand your payment data.
Opayo boasts a high payment acceptance rate of 97%.
Generally, there is no setup fee, but it’s best to confirm this based on your specific requirements.
Settlement times can vary but are generally quick, especially for face-to-face payments.
Yes, Opayo has functionality to support recurring payments and subscription models.
Yes, issuing refunds is possible and can be done through the Opayo dashboard.
As of the last update, Opayo does not offer any specific loyalty or rewards programmes.
Opayo has protocols in place to assist businesses in the chargeback process, though it’s important to note that fees may apply.
Opayo offers 24/7 technical support via phone, email, and online chat.
While Opayo offers robust features beneficial for businesses of all sizes, the pricing may be a consideration for smaller businesses.